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Communication Skills


This one day programme is specifically tailored to suit the needs to each individual group. During this programme you will learn to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others.  It is imperative to have the ability to listen and speak effectively to build rapport within the workplace.

By the end of the programme participant will be able to:

  • Speak with more confidence and listen carefully to build rapport.
  • Analyse and utilise body language to your advantage.
  • Steer conversations and influence people.
  • Have the confidence to make more of an impact on your audience.
  • Enhance your professionalism at work.

Course Overview;

Use your voice more effectively

How to speak more confidently.
How to develop a more expressive tone.
How to use your voice to influence your listener.

Confidence through body language

How to appear more approachable and confident.
The power of eye contact.
Be in control of your body language.

Present yourself successfully

How to create an immediate impression.
Using voice and body language to your advantage.

Styles of communication

Identify your preferred style.
Become sensitive to other people's styles.
How to enhance your message

Effective listening

Barriers to good listening.
Using listening to build rapport.
Questioning techniques to aid understanding

Review and action plan

Identify key personal strengths.
Set targets for personal development.
Workshop review.