Conflict & Resolution

Conflict & Resolution

Course Details:

This course is aimed and designed at delegates who wish learn the skills to manage conflict within their own areas of responsibility. Failure to manage conflict in an organisation deflects energy from the work focus and can lead to decreased productivity and poor morale. This conflict management training course is designed to provide participants with effective tools to use when dealing with conflict.


1 day

Course Outline

  • What is conflict
  • The sources of conflict
  • The benefits of addressing conflict, and the consequences of not addressing conflict
  • How to identify the advantages and deficiencies of conflict management styles
  • Demonstrating Strategic Thinking
  • Using positive assertive behaviour
  • Communication and listening skills
  • Negotiation for conflict resolution
  • The advantages of win-win conflict resolution

Delegates who successfully complete this module will:

  • Develop a greater awareness of their personal style in dealing with conflict
  • Understand how their personal style impacts on the management of conflict
  • Understand the role of conflict within group organisational life
  • Develop an analytical framework for understanding and managing conflict in the workplace
  • Develop the skills applicable to managing conflict in the workplace

By managing conflicts skilfully, you can:

  • Gain cooperation from team members
  • Improve performance and productivity
  • Reduce stress and preserve integrity
  • Solve problems as quickly as possible
  • Improve relationships and teamwork
  • Enhance creativity
  • Increase staff morale

In most conflicts, neither party is right or wrong; instead, different perceptions collide to create disagreement. Conflict is natural and it's up to you to respond to conflict situations quickly and professionally. Conflict can be very positive; if you deal with it openly, you can strengthen your work unit by correcting problems.