Grievance Procedures Course

Grievance procedures provide a clear and obvious framework to deal with complexities which may arise as part of a working relationship from either the employer's or employee's point of view. They are essential to guarantee that everybody is treated in an equal manner in similar situations, to ensure problems are treated with justly and fairly and that they are compliant with current legislation

Benefits

This introductory course will give guidance in the handling of grievance issues, making sure that they are held in an environment that complies with legislation. Grievance procedures are needed:

• To provide employees with a course of action should they have a grievance (which they are unable to resolve with their line manager).
• To provide points of contact and timescales to resolve issues of concern.
• To try to resolve matters without recourse to an employment tribunal.

Who should attend?

This course has been specifically designed for managers, Supervisors and practitioners that are responsible for employment law issues within their organisation.

Overview

Knowing how to apply the law on grievance is essential for effective management.  This ½ day course provides thorough grounding in the legal issues to be aware of, and gives practical guidance on how to handle difficult situations.

Aim

By the end of the course you will be able to:

• Give advice on the legal issues involved in the grievance process
• Advise on how to apply your organisations grievances procedures
• Deal with problem situations in a timely manner
• Pursue all aspects of best practice

Special features

The short practical course offers:

• Step by step logic.
• Appropriate selection of participants.
• Practical discussions providing group learning experiences.
• All Employment Acts and legislation relating to Grievance Procedures
• Relevant bodies to contact

Contents

• Types of employment contracts and how they link to grievance procedures
• What does the law require
• Grievance or grumble
• Understanding and applying procedures
• Conducting investigations
• Acting fairly and reasonably, natural justice
• The right to be accompanied
• Appeals
• Dealing with bullying and harassment
• Employment tribunal claims (what are they and who can claim)

Duration

This is a ½ day programme.