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Managing People


This is a one day programme which equips candidates with an array of knowledge and skills in order to actively manage people. This course is specifically designed for all managers and supervisors who have a high dependency on their team members to achieve the potential of your business through the effective management of your people. This programme gives you the potential to improve people management skills and gain feedback on different aspects of personal management styles.

Programme Objectives:

By the end of this programme delegates will be equip with the knowledge and understanding of the importance of managing people effectively.

Delegates will also have the ability to:

  • Delegate and communicate effectively with individuals and with your team.
  • Deal with poor performance in a positive manner to increase productivity.
  • Agree a plan of action for monitoring performance.
  • Differentiate between management by control and management by commitment.
  • Identify actions and management styles, which influence performance.

Programme contents:

  • What is people management and performance management?
  • Effective communication skills- core skills.
  • Motivation- what makes a team member motivated.
  • Working on a one-to-one basis to improve performance.
  • Handling conflict and managing diversity.
  • Understanding group dynamics.
  • Refining listening skills.